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Seller Agreement Policy

Seller Agreement Updated: 2nd May, 2024

Welcome to Welland African Store, a multi-vendor marketplace dedicated to providing customers with a wide range of African grocery products. In order to ensure a fair and transparent platform for both sellers and buyers, we have established this Seller Agreement Policy. By becoming a seller on Welland African Store, you agree to abide by the terms and conditions outlined below.

1. Seller Eligibility and Registration

In order to become a seller on Welland African Store, you must meet the following eligibility criteria:

  • You must be at least 18 years old.
  • You must have a valid business license, if required by your local jurisdiction.
  • You must sell authentic African grocery products that meet our quality standards.
  • You must provide accurate and up-to-date information during the registration process.

Once you meet the eligibility criteria, you can register as a seller by providing the necessary information and agreeing to our terms and conditions. We reserve the right to review and approve all seller applications at our discretion.

2. Product Listings and Descriptions

As a seller on Welland African Store, you are responsible for creating accurate and detailed product listings. Your listings should include the following information:

  • Product title
  • Description
  • Price
  • Availability
  • Shipping information
  • Product images

It is important that your product descriptions are honest and transparent. Clearly state any relevant information about the product, such as ingredients, expiration dates, and any potential allergens. Misleading or deceptive product descriptions are strictly prohibited.

3. Order Fulfillment and Shipping

Once an order is placed by a customer, it is your responsibility as a seller to fulfill the order in a timely manner. You should strive to ship the products within the specified handling time and provide tracking information to the customer, if applicable.

Welland African Store does not provide shipping services. Sellers are responsible for arranging their own shipping methods and ensuring that the products reach the customers in good condition. It is recommended to use reliable shipping carriers and packaging materials to minimize the risk of damage during transit.

4. Pricing and Payment

As a seller, you have the freedom to set your own prices for the products you list on Welland African Store. However, it is important to ensure that your prices are competitive and in line with the market value of similar products.

Welland African Store charges a commission fee on each sale made through the platform. The commission fee will be deducted from the total sale amount before the payment is transferred to the seller’s account. The commission fee 10 percentage will be clearly communicated to the seller during the registration process.

Payment for the products sold will be made to the seller’s designated bank account on a regular basis, as agreed upon between the seller and Welland African Store.

5. Customer Service and Returns

Providing excellent customer service is crucial to maintaining a positive reputation on Welland African Store. As a seller, you should strive to respond promptly to customer inquiries and address any issues or concerns they may have.

In the event that a customer requests a return or refund, you should follow Welland African Store’s return policy. The return policy will outline the conditions under which returns are accepted and the process for handling returns. It is important to handle returns in a fair and professional manner to ensure customer satisfaction.

6. Prohibited Activities

As a seller on Welland African Store, you are prohibited from engaging in the following activities:

  • Selling counterfeit or unauthorized products
  • Engaging in fraudulent or deceptive practices
  • Violating intellectual property rights
  • Engaging in price gouging or unfair pricing practices
  • Using misleading or false product information
  • Engaging in any illegal activities

Violation of any of these prohibited activities may result in the suspension or termination of your seller account on Welland African Store.

7. Modification of Agreement

Welland African Store reserves the right to modify or update this Seller Agreement Policy at any time. Sellers will be notified of any changes and are responsible for reviewing and complying with the updated policy.

By continuing to sell on Welland African Store after the policy updates, you acknowledge and agree to the revised terms and conditions.

Conclusion

By becoming a seller on Welland African Store, you join a vibrant community of African grocery providers. We are committed to providing a fair and transparent platform for sellers to showcase their products and connect with customers. By adhering to this Seller Agreement Policy, you contribute to the success and reputation of Welland African Store.

If you have any questions or concerns regarding this policy, please contact our support team for assistance.